New Time-Saving Solutions for Overwhelmed Reservation Agents
March 23, 2021
If you are an overwhelmed reservation agent, we understand your life! Right now, it is all about solutions that will make your job and your life easier. These three solutions not only save you time and increase your productivity but are welcome upgrades that your clients will appreciate.
1. Printable Floor Plans from TruPlace
Having floor plans on hand for each unit saves time in a big way. Not only can you easily share these with guests, but also with maintenance crews and cleaning teams. The biggest time saver here is that reservation agents have reported a 33% reduction in guest questions with the use of TruPlace’s Interactive Floor Plan Tours. TruPlace’s Interactive Floor Plan Tour now includes a downloadable high resolution floor plan that can be printed and laminated for emergency directions and instructions throughout the property. Because all the information for the property is provided upfront, potential guests can eliminate properties that will not meet their goals.
Imagine a world where there are even a few less questions from the guests for you to answer. Reduced questions mean way more productive time for you to get other work done. This also means a win-win with less time wasted for you as well as guests with the use of Interactive Floor Plans. Guests are easily able to find out important details on their own, rather than calling reservation agents for questions such as “Which bedrooms have a shared bathroom?” or “Which levels provide balcony access?”. Maintenance and cleaning staff can save time in finding the proper rooms in need of service and avoid the extra call to office staff.
2. Property Voice Assistant from Xplorie
Another new and exciting tool to use is the Xplorie Enabled Voice Assistant. Client questions, while sometimes necessary, do require a large portion of time and effort on the reservation agent’s end. Common questions like, “What is the Wifi password?”, or “Where is the best family restaurant around?”, “Where can I get a spa treatment?” even, “Do I need a fishing permit to go fishing here?”. These questions and so much more can be used through the voice assistant with Xplorie.
Modern technology is about keeping it modern and now 1 in 4 adults own and use a voice-enabled device. Voice assistance is so easy to use that it is appropriate and helpful to all age demographics of vacationers. Being able to completely customize the experience will show you are current and continue to build trust in your knowledge of your property and surrounding area. Providing this contact-less concierge service will wow your guests while giving you hours back in your day to be productive in other areas.
3. Guest-facing App from Wishbox or Touch Stay
If you were able to lessen the questions you are normally barraged with using the previous tip, you might also be interested in a web-based guest app, like Wishbox or Touch Stay.
Imagine a guest being able to check in online and have access to a wide variety of information at their fingertips. You could customize your guests’ experience with guidebooks, local maps, upload videos, images and tours. Not only that, but you could provide access to in-house services and destination services working with your local partners.
Wishbox’s features will make your communication more efficient and save time and effort through their Communication Hub. It’s easy to manage your communications through their hub so you don’t miss a message and know where your guest is in the journey of their stay. Their Upsells feature allows guest to take charge of upgrades and automates offers to them, relieving you of some of the upselling that lands on you to push.
The takeaway is… hang in there! There are solutions that can help you during your busiest seasons and maintain your sanity throughout the year.