COVID Policy

Last updated 3/08/2022

As conditions continue to evolve, TruPlace is committed to providing open and transparent communication with our partners. Please visit this page as needed for the most up-to-date information about our business operations.

PLEASE READ: Failure of any party to comply with these policies may result in a cancellation of your appointment.

TruPlace photographers must follow the CDC Guidelines in order to conduct appointments. If you or the representative meeting us is currently ill or has recently tested positive for COVID-19, the property must either be placed on a lockbox or will need to be rescheduled. Our general safety guidelines are as follows:

  • Lockboxes/keypads are encouraged to minimize exposure for all parties.
  • To maintain a safe distance, we are unfortunately unable to review photos on-site during this time.
  • Properties will be photographed as-is.
  • For additional questions, visit our FAQ page. 

Business Hours

We are open Monday through Friday – 9 a.m. to 5:30 p.m. EST

Contact us by phone

(301) 972-3201

Contact us by email

Real Estate – customerservice@truplace.com
Vacation Rental – rentals@truplace.com